All Posts Tagged ‘bad service

Post

Take Your Coffee Black? Really?

3 comments

Today I was in Pitt for an audition and I passed the 21st Street Coffee and Tea, I had some time to work on my laptop and thought I’d pop in for a minute.  It’s not a Starbucks but it will have to do. I ordered my cappuccino and my taste buds lined up on my tounge.

When I walked over to pick up my hot, steamy, coffee I didn’t see any sweetener, napkins, little wooden stirrers—nothing.  I was gutted, …robbed..

“Can I have a sweetener please?” I asked the barista, who looked just like Russell Brandt, the British actor that was in Saving Sarah Silverman, (who is married to Katy Perry.)  But this guy sure as hell didn’t have any comedic delivery.

He looked up at me as if I was insulting the coffee (and his ego). He is one of “those” coffee drinkers.  The kind that like it black, sometimes cream, but never ever any sweetener.  What a dick…. was my first impression.  Then my second thought was, are they paying him to be mean.  Because he was that mean.

As I sat there contemplating getting up to ask him what the password was for Wi-Fi, I actually felt threatened.

“Can I have a bottled water please?”  I asked, too afraid to just ask for the password alone.

He rang me up, gave me my change, and said, “Here,” in a not-so-British accent.  I was waiting for him to say, “Would you like a black-eye with that?”  But he didn’t…

“And what’s the password for Wi-Fi?” I asked like a once-bitten college freshman.

He and another female barista looked at me as if I had asked for the Divinci Code.

“I’ll write it down,” he said, while she just stared a hole through me.

I sat back down and tried to get on Wi-Fi….Mmmm…did they write down the password wrong?  Or did I put it in wrong…I’ll try again.

Sabotaged.

The place was way to high maintenance for me, without the high-end foam, nice chairs, and warm, fuzzy atmosphere of Starbucks.  My unsweetened cappuccino resembled more of a latte than a cappuccino, but I have to say it was pretty tasty. I don’t really recommend.  I packed up and headed out–I felt like I overstayed my welcome.

I showed up at my friend’s place a few minutes later and told him where I had just come from.  He looked at me and said, “Great coffee, but horrible service.”

Enough said.

(P.S.  I’m beginning to think Starbucks should hire me as their brand manager….)

(P.S.S  And what does our coffee say about us?  Black vs. with cream and sugar…..I think I’m on to something.)